Frequently Asked Questions

What is on your mind?  Are you experiencing a burning desire for an answer to a question that was invoked by exploring our site?  Curious about some of our attention grabbing and/or life changing product?  We are happy to help.  If you do not find what you are looking for below, or just prefer to talk with a human please don’t hesitate to contact us by email at or give us a call at (509)682-2383.  We are all knowledgeable and passionate about our work and would be pleased to answer any questions that may come up for you.   We look forward to meeting you.

The team at Spirals:  BeverLi, Crystal, Kelsey & Laura

Many of our items are one-of-a-kind pieces of art.  If we are out of those we are happy to send you photos of like objects that may not be on the website yet.  Hopefully, our website is set up so that if we can easily order a product that we are out of, we will already have it on its way.  We will contact you with estimated delivery times if it is not in stock.  We are easy to reach by email or phone.  509-682-2383
As much as I tried I could not find a way to find a shipping program that I felt was fair to you, our guest.  On some of our products you will notice you are getting a really good deal. Enjoy!  However, some of the shipping prices are elevated, especially for multiple items.  You are encouraged to give us a call and we will work out the best deal for you.  This would require that we process your card manually or send you a paypal payment request, then do a second charge for the shipping.  Our preference is that your shipping charges are accurate.  We also can offset some of the shipping with product.  We care that you get the best product at the fairest price possible.  509-682-2383
Yes, we do! We have recently made it much easier.  As our international clients enter the website they are given a choice to click on the preferred language.  At that time our website transforms into that language and currency.  The order is made, the shipping is figured, we send the product to a 3rd party shipper who gets it to the client for economically and quicker than we could.  Thank you for asking!
We respond to you within 24 hours of receiving your order and at that time will let you know the status.  Also, upon shipping your order you will receive an email stating the tracking/insurance number and the estimated time of arival.  You may also, always feel free to check on your order by phone.
Yes, Spirals in Lake Chelan is actually a physical space. We have beautiful selections of jewelry, cards, candles, books, and home decor that are so much fun to share with our clientele.  What I have the most fun playing with in Spirals are the energy tools and products that help us to effect positive changes in our lives.  We have a wide assortment of tools that the innocent shopper may not even see, but chances are they are feeling the effects of the tools without even knowing it.

Just inside the front door is a table made of an amethyst cathedral and rose quartz crystals on the floor….emitting a frequency which allows the heart to open and love to begin to flow even more easily.  Then the guest walks past the tensor technology tools and Light Stream pendants which are programmed to increase the electrical flow in the body and assist in alignment.  The vibrations of sound coming from the crystal bowls help the cells of our body to entrain to the healthiest frequencies while opening and balancing the energy centers of our body.  The Sound Essence Sprays help to clear, energize and open our energy fields to bring guidance and clarity.  The labyrinth is set up to allow guests to take a meditative walk through a path of crystals and intentional stones, letting go of worry and old belief systems that no longer serve the highest good.

Many of these energy devices will not be found in other retail stores.  They are used in the healing community by practitioners.  We at Spirals are so passionate in our belief that we all have the capacity to heal, that we spend the time and attention to make these tools available to you and to begin to educate the layperson on their use.

Yes, Spirals is a retail space, a healing center and is becoming an educationa icon of North Central Washington. And Spirals is a space where the staf sees each client in the perfection that they are. It is our intention to be present with each guest, allowing guidannce to direct them to the product and/or services that best serve their desires on the physical, mental, emotional and spiritual levels.  We appreciate the honor of serving the public and have truly enjoyed interacting with you at Spirals since 2003.  Thank you.